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New Hire Journey - Krista
Sched CSM Onboarding
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Q3: Sched's Customer Journey Map
Thursday January 23, 2025 10:00am - 11:00am EST
Zoom
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Ask 3: by Thursday AM next week you will have a v1 of the current Sched customer journey, each step and milestone will be mapped out as a complete flow. From marketing first touch (or attendee experience) through to expansion/renewal.
  • Decide on optimal format i.e. Miro/Lucid or similar (what’s already in place)
  • Do we have different journeys in place i.e. based on higher value?
  • How are we incorporating Onboarding in this flow, if at all?
  • Attendee vs Event Organiser?
Speakers
avatar for Tom Storer
avatar for Janina Mangiolino

Janina Mangiolino

CSM, apple
The Man. The Myth. The Legend
avatar for Belton Mickle

Belton Mickle

CSM, Sched
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avatar for Krista Gerber
Thursday January 23, 2025 10:00am - 11:00am EST
Zoom
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