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New Hire Journey - Krista
Sched CSM Onboarding
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Thursday, January 23
 

10:00am EST

Q3: Sched's Customer Journey Map
Thursday January 23, 2025 10:00am - 11:00am EST
Ask 3: by Thursday AM next week you will have a v1 of the current Sched customer journey, each step and milestone will be mapped out as a complete flow. From marketing first touch (or attendee experience) through to expansion/renewal.
  • Decide on optimal format i.e. Miro/Lucid or similar (what’s already in place)
  • Do we have different journeys in place i.e. based on higher value?
  • How are we incorporating Onboarding in this flow, if at all?
  • Attendee vs Event Organiser?
Speakers
avatar for Janina Mangiolino

Janina Mangiolino

CSM, apple
The Man. The Myth. The Legend
avatar for Belton Mickle

Belton Mickle

CSM, Sched
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Thursday January 23, 2025 10:00am - 11:00am EST
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