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New Hire Journey - Krista
Sched CSM Onboarding
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Thursday, January 23
 

9:00am EST

Review & Prep for Customer Journey Presentation
Thursday January 23, 2025 9:00am - 9:45am EST
Thursday January 23, 2025 9:00am - 9:45am EST
  Solo Work

10:00am EST

Q3: Sched's Customer Journey Map
Thursday January 23, 2025 10:00am - 11:00am EST
Zoom
Ask 3: by Thursday AM next week you will have a v1 of the current Sched customer journey, each step and milestone will be mapped out as a complete flow. From marketing first touch (or attendee experience) through to expansion/renewal.
  • Decide on optimal format i.e. Miro/Lucid or similar (what’s already in place)
  • Do we have different journeys in place i.e. based on higher value?
  • How are we incorporating Onboarding in this flow, if at all?
  • Attendee vs Event Organiser?
Speakers
avatar for Tom Storer
avatar for Janina Mangiolino

Janina Mangiolino

CSM, apple
The Man. The Myth. The Legend
avatar for Belton Mickle

Belton Mickle

CSM, Sched
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate... Read More →
avatar for Krista Gerber
Thursday January 23, 2025 10:00am - 11:00am EST
Zoom
  Check-in

11:00am EST

New Biz / Account Management Pipeline
Thursday January 23, 2025 11:00am - 12:00pm EST
Speakers
avatar for Marvin McTaw

Marvin McTaw

CEO, Sched
I love helping people solve problems and make dreams happen.
SS
avatar for Evelina Kjellberg

Evelina Kjellberg

Jr. Account Manager, Sched
Hej!I'm a Swedish native who has found a new home in the beautiful landscapes of Greece. I share this Mediterranean adventure with my partner and our gray rescue cat, who loves to play and has a cute habit of biting a lot.I work at Sched as an Event Expert, where I pour my energy... Read More →
avatar for Tom Storer
Thursday January 23, 2025 11:00am - 12:00pm EST
  Training

1:00pm EST

Hold for Meeting Support Team Member
Thursday January 23, 2025 1:00pm - 3:00pm EST
Thursday January 23, 2025 1:00pm - 3:00pm EST
  Solo Work

3:00pm EST

Catch up on any HubSpot Training / Onboarding
Thursday January 23, 2025 3:00pm - 5:30pm EST
Thursday January 23, 2025 3:00pm - 5:30pm EST
  Solo Work
 
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https://sched.zoom.us/j/81215760247
TBA
Zoom
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